Emma by Stimhaus — Privacy Policy

Who we are

Emma by Stimhaus is an app made by Stimhaus, Switzerland. Contact: admin@stimhaus.ch.

Only the data Emma needs

Emma only uses what she needs to answer your shoppers. She has no access to your customer list, your orders or any payment data.

• Your catalog — so Emma can present your products and give the link to buy.
• Your store's details (name, domain, contact e-mail) — to connect Emma to your store and send you the e-mails that matter.
• Your WhatsApp number and your city — so you can approve Emma and stay in control.
• The conversations — so Emma can answer your shoppers and you can read the exchanges.

What we never do

• We never sell your data and never use it for advertising.
• We never use your store's data or your shoppers' messages to train or improve artificial intelligence models. Under their business terms, our artificial intelligence providers do not use them for that either.
• Emma never asks shoppers for payment details.

The chat bubble on your store

No cookies and no tracking. The bubble only keeps what it needs to continue the conversation during the visit.

Shopify Sidekick

If you ask Sidekick about Emma, it only receives summaries (topics, product names, counts). Your shoppers' words and phone numbers are never shared.

Where your data is processed

Emma is hosted in Switzerland and in the European Union. Some services, such as artificial intelligence and WhatsApp, are provided from the United States, under contractual safeguards (nLPD and GDPR). The list of providers is available on request at admin@stimhaus.ch.

How we protect it

Data is sent over encrypted connections. Only the people at Stimhaus who run and support the service can access it.

How long we keep it

As long as you use Emma. If you uninstall the app, the chat bubble stops right away, and within 30 days of Shopify's request we delete your store's data, including your shoppers' conversations. If you keep using Emma on WhatsApp, your own Emma account stays active until you ask us to delete it.

Your rights

You can ask to see, correct, export or delete your data at any time: write to admin@stimhaus.ch. We reply within 30 days. Your shoppers can do the same.

Shopify privacy requests

We answer Shopify's mandatory privacy requests. The app does not store Shopify customer records.

Changes to this policy

When this policy changes, we update this page and the date at the top. The English version is the reference version.